Engagement & Usage Policies
Introduction
At SNOWCERI LLC, we strive for excellence in creating your perfect moments. This comprehensive policy outlines our commitment to service fulfillment and the collaborative standards we uphold with our premium clientele. Our aim is to provide absolute transparency regarding our boutique operations and your responsibilities as a valued partner.
Execution of Service
Our creative process begins the moment your contract is signed and the initial retainer is secured. Fulfillment encompasses the artistic curation of your event, specialized vendor management, and expert day-of oversight. We provide high-end deliverables, including conceptual design boards and strategic timelines, according to the personalized schedule established during our initial executive consultation.
Financial Commitment
To secure your place on our limited engagement calendar, a non-refundable retainer is required. This fee facilitates the administrative preparation and exclusive reservation of our design team. The total balance for your curated event package is required thirty (30) days before your scheduled date. Please note that delayed payments may necessitate a pause in planning or the formal termination of our agreement.
Refund Framework
While retainers are non-refundable, portions of additional fees paid may be eligible for return if they represent unearned labor. Each situation is evaluated individually, considering the extensive hours of visioning and coordination already invested into your unique project at the time the request is filed.
Non-Reimbursable Costs
Please be advised that initial retainers, administrative processing fees, and costs associated with custom decor or stationery already commissioned are non-refundable. Furthermore, any payments made to external vendors such as venues or florists are subject to those specific providers' independent refund policies and are not recoverable through us.
Cancellation Policy
We understand that plans can change. To cancel your engagement, please submit written notice to contact@snowceri.com. Cancellations provided over sixty days prior to your event may receive a refund of fees paid beyond the initial retainer. Within thirty days, all fees are non-refundable. In the rare event SNOWCERI LLC must cancel, we will provide an expert replacement or a full refund of all funds received.
Usability Policy
This website is provided for your personal, non-commercial inspiration. Any misuse, unlawful activity, or unauthorized duplication of our curated content and imagery is strictly prohibited. Use of this site constitutes an agreement to respect our intellectual property. Note that all information provided is for general creative guidance and does not constitute formal legal or financial advice.
Event Shifting
Clients are permitted one request to reschedule their event, subject to the current availability of our team. A coordination fee may be applied to manage the logistical changes. All previously allocated funds will apply to your new date, provided the event takes place within twelve months of the original booking.
Refund Inquiries
To initiate a formal review for a refund, please send a detailed email to contact@snowceri.com. Ensure you include your full name, event date, and the specific circumstances surrounding your request. Our executive team will review your inquiry and provide a professional response within approximately five to seven business days.
Get In Touch
For further clarification on our policies, please contact the SNOWCERI LLC team directly: Email: contact@snowceri.com | Phone: +1 (229) 309-0575 | Mailing Address: 2694 Stapleton Dr, Donalsonville GA 39845 US