Refund & Fulfillment Policy
1. Overview
SNOWCERI LLC is committed to delivering bespoke, high-quality event planning and coordination services. This Refund and Fulfillment Policy outlines the expectations and agreements between SNOWCERI LLC and our clients to ensure clarity, professional service delivery, and mutual understanding of our boutique business practices.
2. Service Fulfillment
Planning services initiated by SNOWCERI LLC commence immediately upon the execution of a signed contract and the receipt of the required initial deposit. Fulfillment includes the delivery of event concepts, visionary curation, vendor coordination, and day-of management as specified in your individual Service Agreement. Direct client deliverables, such as timelines and design boards, are provided according to the project calendar established during our onboarding session.
3. Deposits & Payments
To secure a date on our exclusive event calendar, a non-refundable deposit (the amount is specified in your contract) is required. This deposit covers administrative overhead and the reservation of our time. Full payment for the chosen service package is due no later than thirty (30) days prior to the event date. Incomplete payments may result in the suspension of planning activities or cancellation of services.
4. Refund Eligibility
Refunds are considered only for the unearned portion of the service fee (any balance paid beyond the initial non-refundable deposit). Eligibility is determined on a case-by-case basis and is subject to the amount of labor, site visits, and coordination already performed at the time of the refund request.
5. Non-Refundable Items
The following items are strictly non-refundable: initial service deposits, administrative fees, custom stationery or decor procurement costs already incurred, and any payments made to third-party vendors (venues, florists, caterers) facilitated by SNOWCERI LLC.
6. Cancellations by Client
Should you need to cancel your event, notice must be provided in writing to contact@snowceri.com. Cancellations made sixty (60) days or more before the event may be eligible for a refund of payments made above the deposit. Cancellations made within thirty (30) days of the event are not eligible for any refund.
7. Cancellations or Changes by SNOWCERI LLC
In the unlikely event SNOWCERI LLC must cancel due to Force Majeure (extreme illness, family emergency, or acts of God), we will provide a qualified replacement planner. If a replacement is unavailable, we will issue a full refund of all payments, including the initial deposit.
8. Rescheduling
Clients may request a one-time rescheduling of their event. Rescheduling is subject to our availability. A rescheduling fee may apply to cover administrative costs. All payments previously made will transition to the new date, provided it is within one calendar year of the original date.
9. How to Request a Refund
To formally request a refund, please submit a detailed written request via email to contact@snowceri.com. Please include your name, contract number, event date, and the specific reason for your request. We aim to review and respond to all requests within 5-7 business days.
10. Contact Information
For questions or concerns regarding this policy, please reach out to us directly:
SNOWCERI LLC
Email: contact@snowceri.com
Phone: +1 (229) 309-0575
Address: 2694 Stapleton Dr, Donalsonville GA 39845 US